Fiber Optic Internet

Tether Communications Tech Support Line:

 

1-844-905-0690


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A message from Tether Communications:

Since June, our team has been working hard to bring the Village of Delburne the internet service it has been waiting for. Residents like you have shown us just how excited rural Alberta is for the next frontier of internet innovation, and we are nearly ready to show you what we've got.

On that note, we are proud to introduce...

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After months of preparation, we are finally ready to connect you to the community network you deserve. For free.

You heard that right! Every resident will receive one month of connection to DelNet: Delburne's Community Network completely for free, installation and equipment costs waived. Once your trial period is up, you can choose to continue your service and sign up for a plan at one of our set prices.  If for some reason you're not satisfied with the level of connectivity, you may cancel your service and return your equipment, no questions asked.

We are so grateful for the patience that residents like you have shown us as we continue to navigate the challenges that the COVID-19 pandemic poses. Your support through it all is invaluable, and we look forward to providing you with the payoff of your wonderful village's investment in us.

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Current contract holders, don't worry. Everyone will receive the 30-day trial period. If you've already signed up for a plan, you do not need to fill out the form again.

If there is anything that I can do to make your transition to Tether's DelNet smoother, please feel free to reach out to me. I hope to hear from you soon.

Kindest regards,

Anna Krupp | Customer Service Representative

To learn more visit:

Tether Website

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Construction Update

Construction has started on the fiber optic high speed internet project in Delburne. 

A construction plan, map, and FAQ have been created to keep the community informed. This information can be viewed by clicking on the link below or a copy can be picked up at the Delburne Municipal office.

Construction Plan
Construction FAQ
Property Owner Expectations

 

Deadlines for Consent for Installation

Construction of the fiber optics network will be done in 3 phases. Consent is required for fiber optic cables to be installed through your property to the outside of your house/building. 

Don't miss this free opportunity! Crews will NOT be returning to a block once they have finished construction on a street. For those who decide later that they want fiber optics to their house, they will have to personally pay for the construction costs. 

Provide consent by filling out the online form: tetheralberta.com/locations/delburne

 
Phase Deadlines:
  • Phase 1 - Friday, September 25, 2020
  • Phase 2 - Friday, October 9, 2020
  • Phase 3 - Friday, October 23, 2020

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Construction Update from Tether Communications

 

September 14, 2020

Thank you for your continued patience while our team works to provide the Village of Delburne with Fiber Optic Internet Service. We are excited to announce that middle mile construction has now begun. In simple terms, that means that our team is now installing the fiber cables into access points that will be used to connect your home or business. 

We expect construction to your home or business to commence in the next 6-8 weeks, but we do not have a definitive date set yet. You might have noticed little flags being placed onto your property (if you provided consent through our online access letter), and this is to be expected as Alberta OneCall has begun to come by and perform their duties.

If you have any questions, please email me directly. Thank you again, and have a wonderful week ahead.

Sincerely,

Anna Krupp | Customer Service Representative

anna(at)tetheralberta.com

Toll-Free: 1-877-846-8740


CORRECTING MISINFORMATION ABOUT THE FIBER OPTICS NETWORK PROJECT

At the Village of Delburne, honesty and transparency are of the utmost importance. We strive to be the first and main source of information to people with questions and concerns. We are imploring the community to contact us directly with any inquiries. We have an open door policy and we will make time to address any concerns. We also ask that you trust the information that we provide to you as we pride ourselves on our authenticity.

We have been informed that there are many rumours being spread around the community regarding the Fiber Optics Network project. We have been accused of being dishonest when answering questions about financing the project. Please know that we have not provided any false information to those who have inquired about the financial aspect of the fiber optics network.  We would like to address these accusations and clear up any misinformation.

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